Connection quality
Checks ping, jitter and lost requests. These matter most for video calls and online games.
- Average ping
- --ms
- Jitter
- --ms
- Packet loss
- --%
Sends 30 small requests over about 10 seconds and checks how steady your connection is.
Each bar is one request. Even bars mean a steady connection. Red marks a lost request.
Connection quality: common questions
Under 50 ms feels instant for games and calls. Up to 100 ms is fine for most video calls. Above that you may notice delay.
Jitter is how much your ping changes from one moment to the next. High jitter makes calls choppy and games stutter even when speed is good.
Use a cable instead of Wi-Fi, stop downloads on other devices and restart your router. If it stays high, call our helpline.
More tools
Speed test
Download, upload and ping
My IP and device
Details to share with support
Plan finder
Get a package suggestion
Download time
How long a file will take
Router login
Open your router settings